remaining strong, the Bank is well positioned to move
beyond the 2025 profitability dip and translate our
investments into more sustainable performance.
Despite the pressures experienced during the year, our
balance sheet fundamentals remained robust. We
maintained strong capital and liquidity positions,
continued to apply prudent risk management, and
focused on protecting asset quality. We also absorbed
additional costs associated with stabilisation activities,
customer support measures and continued investment in
our transformation programme.
Capital and Funding
Capital and liquidity remain strong, providing the
flexibility required to navigate volatility and to continue
investing in strategic priorities. Our funding base remains
well diversified, with a continued focus on stability and an
appropriate maturity profile. These strengths give the
Bank the capacity to support customers, meet regulatory
expectations and pursue growth opportunities as we
move beyond previous operational challenges
experienced. Our CET1 ratio and Capital Adequacy Ratio
stood at 13.8% (2024: 13.2%) and 18.5% (2024: 17.4%)
respectively.
Digital Transformation
A key pillar of our strategy is sustained investment in
technology and infrastructure. In 2025, we continued to
invest heavily in our digital transformation to build a
stronger, more secure and scalable IT platform—one that
can serve customers more reliably, enable better digital
journeys and strengthen operational controls. This multi-
year programme is foundational to the Bank’s long -term
competitiveness and resilience.
Following go-live, the Bank experienced stabilisation
issues that temporarily affected certain customer
services. Addressing these issues became a clear priority
for the Board and Executive Management. We mobilised
specialist teams, worked closely with key technology
partners, strengthened governance and controls, and
implemented interim measures to support customers,
including increased call-centre capacity and additional
on-the-ground assistance in branches.
Building on the stabilisation work completed during the
year, we are confident that BNF Bank is better equipped
for the future. The technology foundations we have put in
place will enable better customer experiences, and
improved efficiencies, and will support the Bank’s
sustainable growth over the years ahead.
Sustainable Growth & Community
Sustainable growth remains a cornerstone of our
strategy. Even in a year where operational priorities were
heavily focused on stabilisation, we remained committed
to responsible banking, sound governance and long-
term value creation. Our focus on ESG principles
continues to guide how we manage risk, invest in
resilience and contribute positively to the communities we
serve.
Our commitment to the community is reflected in
practical actions and long-term investment. In addition
to advancing our technology programme throughout
2025, we commenced the refurbishment of our Naxxar
Branch, with the newly enhanced and more welcoming
environment opening to customers in 2026. We believe
that combining better digital services with strong branch
support is essential to meet customers’ needs across
different moments and preferences.
Customers
We remain determined in our commitment to customers.
During 2025, customers experienced service disruption as
we worked through stabilisation following go-live. We did
not take this lightly. Our priority has been to restore
consistent service levels, communicate transparently and
provide practical support through our teams in branches
and our contact centre. With the Bank’s continued
investment in digital transformation and improvements to
our branch environment, we are building a stronger
overall customer experience across both digital and
physical channels.
Employees
Our employees are our greatest asset, and 2025
demonstrated this more clearly than ever. I extend my
sincere thanks to colleagues across the Bank who worked
tirelessly to support customers, resolve issues and
maintain high standards of control and professionalism